At WPdots.io, we are seeking an experienced WordPress Technical Support Engineer to join our team. If you have a passion for problem-solving, a deep understanding of WordPress, and a desire to assist customers in resolving technical issues, then this position is perfect for you.

The Technical Support Engineer will be responsible for providing exceptional technical assistance to our valued customers who have chosen HostWP.io as their WordPress hosting service provider.

• Provide technical support to customers via email, live chat, and tickets regarding our hosting and WordPress-related inquiries.
• Diagnose and resolve technical issues while delivering a positive customer support experience.
• Collaborate with the in-house team to escalate complex problems and provide timely updates to customers.
• Document support processes, common inquiries, and solutions to contribute to our knowledgebase and improve efficiency.
• Perform thorough testing and debugging to identify the root cause of issues reported by customers.
• Assist in testing new WordPress features, updates, and patches before release.
• Proactively identify opportunities for support process improvements and provide suggestions to enhance the overall user experience.

• 1-3 years of experience in technical support, preferably in a WordPress-focused environment.
• Excellent knowledge of WordPress and hosting, including themes, plugins, troubleshooting and core functionality.
• Proficiency in HTML, CSS, and basic PHP to address customization-related queries.
• Strong troubleshooting and problem-solving skills with the ability to think analytically.
• Outstanding communication skills, both written and verbal, to effectively interact with users of varying technical backgrounds.
• Patience and empathy when dealing with customer issues, ensuring a positive support experience.
• Ability to work collaboratively in a team environment, engaging with developers and other support team members to resolve complex issues.

• A competitive salary.
• Work with a dynamic startup at the forefront of WordPress technologies.
• Opportunity to interact with a global customer base and contribute to their success.
• Professional development opportunities to enhance your technical skills and knowledge of WordPress.
• A collaborative and inclusive work environment that fosters creativity and personal growth.

• Fill out the application form below.
• Expect an email from our team regarding the next steps.
• Schedule an interview with our founders to discuss your experience and technical competency.
• Complete a technical assessment to demonstrate your problem-solving abilities.
• If selected, we will send you an offer letter via email.

WPdots.io values our customers and strives to provide exceptional technical support. Join our team and make a meaningful impact in the WordPress community!